Code of Conduct Resolution

Concerns regarding the Code of Conduct

Pivotal Payments has adopted the Code and abides by the policies outlined to ensure compliance. The Code is incorporated in its contracts, pricing policies and overall business practices.

If you have a concerns pertaining to the Code of Conduct for the Credit and Debit Card Industry, you may contact us through a variety of channels:

To assist us in reviewing your concern, please provide the following, where applicable. Fields marked with an asterisk are mandatory.

Files must be less than 20 MB.
Allowed file types: gif jpg jpeg png txt rtf pdf doc docx.

Upon contacting us, we will acknowledge receipt of your concern within 5 business days and open an investigation.

We will provide a resolution within 30 days of receiving the concern, along with:

  • A summary of the concern;
  • The final result of the investigation;
  • Explanation of the proposed resolution; and
  • Information on how to further escalate the dispute in the event of an unsatisfactory outcome, along with the appropriate form(s).

If we cannot provide a resolution within 30 days, you will be informed of the delay, reason for the delay, and the expected response time.

If you believe that our conduct is contrary to the Code and feel your concerns regarding our products or services have not been adequately addressed, you may report the issue to your acquirer of record to file a Code of Conduct Complaint.

For Wells Fargo Bank, N.A. Canadian Branch
Website: http://www.wellsfargo.ca/contactus

Please visit the Financial Consumer Agency of Canada's website for more information on merchant rights under the Code of Conduct for the Credit and Debit Card Industry in Canada.

14 Commerce Place
St. Catharines, Ontario
L2R 6P7

Need more info?

Our sales and client care staff are at your service.

get a free quote

or Call 1 866 693 2000

Link

Looks Likes you are visiting from the USA
Would you like to switch to our US Site?